YOUNES ALI MOHAMAD
Assistant branch manager
Profile summary
A senior level management position with an established organization in the fields of Banking Industry, Corporate Finance, Financial Institution, Audit Firms, Government, and Semi-Government Companies.
Key skills
Professional experience
Supervised and mentored a team of bank tellers, ensuring operational efficiency and adherence to policies and procedures. Motivated team to consistently deliver exceptional customer service, maintaining a friendly and professional environment. Served as a key point of contact for bank officials, accurately relaying information and generating end-of-shift reports for comprehensive reference. Resolved complex customer issues and supported tellers in daily transactions, minimizing customer wait times and enhancing satisfaction. Ensured branch accuracy and compliance with security protocols before closing. Collaborated with tellers to reinforce understanding and adherence to bank policies, resulting in a demonstrably improved compliance rate (quantifiable if possible). Verified payment authorization, minimizing fraudulent activity and protecting bank assets. Maintained accurate records of currency deposits and shipments using specialized equipment, providing timely and detailed reports to management. Assisted in reconciling branch settlement differences, contributing to accurate financial reporting. Facilitated smooth functioning of the teller line, optimizing workflow and minimizing disruptions. Assisted in administering policies and procedures, performance management, and vault cash management, ensuring consistent and effective branch operations. Proactively identified areas for service improvement and implemented strategies to enhance the customer experience. Investigated and resolved teller drawer discrepancies, minimizing financial losses. Trained new tellers on bank practices and procedures, contributing to a well-trained and knowledgeable workforce. Managed access to the vault and safety deposit boxes, adhering to strict security protocols. Conducted regular vault audits with a second employee, ensuring accuracy and accountability.
- Supervising other bank tellers and their cash drawers.
- Motivating the other bank tellers to remain friendly and professional at all times.
- Relaying information to bank officials; may create reports at the end of each shift for reference.
- Assisting the tellers/ cashiers in their daily transactions and effectively resolves any problem arising from interactions with internal or external customer.
- Ensuring accurate branch work before leaving the branch.